This agreement governs the sale, payment, delivery, withdrawal and return of products ordered from the Seahorse Backgammon website. The order summary and pre-contract information form form an integral part of this agreement.
Effective date 21 October 2026
1 Parties
1 1 Seller
| Item |
Details |
| Seller |
Cem Gürer |
| Brand |
Seahorse Backgammon |
| Tax office |
Beyoğlu |
| Registered address |
Arap Cami Mahallesi, Kürekçiler Kapısı Sokak, Kurşunlu Han No. 47, Unit 25, Beyoğlu, Istanbul, Türkiye |
| Telephone |
+90 549 591 35 45 |
| Email |
info@seahorsebackgammon.com |
| Website |
https://seahorsebackgammon.com |
1 2 Buyer
The Buyer’s name or business name, delivery and billing addresses, telephone number and email address are those provided during checkout and shown in the order confirmation.
2 Subject and governing framework
This agreement governs the sale and delivery of the products ordered electronically through the website and the parties’ related rights and obligations. It is governed by Turkish Law No. 6502 on Consumer Protection, the Turkish Distance Contracts Regulation and other applicable law. Mandatory consumer rights that apply in the Buyer’s country remain unaffected where the law requires.
3 Order and formation of the agreement
Before payment, the checkout displays the product’s essential characteristics, colour, personalisation, quantity, price including taxes, delivery charge, payment method and estimated delivery period. Immediately before placing the order, the Buyer is informed that the order creates an obligation to pay.
The agreement is formed when the Buyer electronically approves the pre-contract information and this agreement and the payment is authorised. A copy of the order confirmation and agreement is sent to the Buyer’s email address or made available on a durable medium.
| Order information |
Controlling record |
| Order and agreement date |
The date shown in the order confirmation |
| Order number |
The number shown in the order confirmation |
| Product and personalisation |
The options selected in the cart and order confirmation |
| Total amount |
The total shown before payment, including taxes, delivery and any approved extras |
| Delivery address |
The address approved by the Buyer during checkout |
4 Price and payment
The product price and any delivery or personalisation charge are displayed before payment as a total amount including taxes. No extra charge is collected without the Buyer’s express consent.
Payment is processed using the method selected at checkout through iyzico and the relevant bank or payment institution. Card information is processed within the secure systems of iyzico and the relevant payment institutions. Instalments, card campaigns, currency conversion and bank fees are subject to the relevant provider’s terms.
5 Preparation and delivery
- Standard products in stock are normally inspected, packed and handed to the carrier within 1 to 3 business days after order confirmation.
- Delivery within Türkiye normally takes 2 to 5 business days after dispatch. This is an estimate and may vary because of the address, public holidays, weather or carrier operations.
- International delivery time depends on the destination country, carrier and customs procedures. The estimate is shown at checkout or in the order confirmation.
- For products made to the Buyer’s specifications, including name engraving, checker-rim personalisation, monograms or bespoke colours, the production time is stated in the order summary or confirmation.
- A tracking number is shared when the order is handed to the carrier.
For standard goods, delivery will not exceed 30 days after the Seller receives the order, subject to the exceptions allowed by law. Goods made to the Buyer’s personal requirements may fall within the statutory exception to this maximum period.
The Seller bears the risk of loss or damage until the product is delivered to the Buyer or a third party designated by the Buyer. If the Buyer independently chooses a carrier that was not offered by the Seller, risk passes when the product is handed to that carrier.
6 International orders
The Seller may arrange delivery through FedEx, DHL, UPS or another suitable international carrier. Import tax, customs duty, public charges and carrier customs-service fees imposed in the destination country are payable by the Buyer unless checkout expressly states that they are included. Amounts collected by a public authority or carrier are not refundable by the Seller unless mandatory law requires otherwise.
7 Right of withdrawal
For standard products that are not excluded from the right of withdrawal, the Buyer may withdraw without giving a reason or paying a penalty within 14 days after receiving the product. The Buyer may also notify withdrawal before delivery.
The Buyer must send the withdrawal notice before the deadline to info@seahorsebackgammon.com or to the Seller’s postal address above. The notice should state the order number, product, Buyer’s name and return request. The Buyer must hand the product to the return carrier within 14 days after sending the notice.
8 Return method and cost
After receiving the withdrawal notice, the Seller provides the designated return carrier and shipping instructions. The Buyer is not charged return shipping when using that carrier. If the Seller did not identify a return carrier, the Buyer is not charged a reasonable return shipping cost. If the designated carrier has no branch at the Buyer’s location, the Seller arranges collection without an additional charge.
The product must be packed safely with its box, accessories, certificates, promotional items and invoice or order document. The Buyer may inspect the product only as necessary to establish its nature, characteristics and functioning. Any loss in value caused by handling beyond that level may be deducted to the extent permitted by law.
9 Refunds
Following a valid withdrawal, the Seller refunds the payments received, including the eligible standard delivery charge, within the statutory period, using a method compatible with the original payment method and without charging the Buyer. If the goods are sent through the carrier stated in the pre-contract information, the refund period begins when the Buyer hands the goods to that carrier. If a different carrier is used, the period begins when the Seller receives the goods. The time taken by a bank or payment institution to post the refund is outside the Seller’s control.
10 Exceptions to withdrawal
Subject to the other statutory exceptions, the right of withdrawal does not apply to:
- Goods made or altered to the Buyer’s specifications or personal requirements. This includes backgammon checkers engraved with a name or monogram, customised checker rims, personalised cases or bags, and order-specific colour or material combinations.
- Goods whose protective packaging has been opened after delivery and that are unsuitable for return for health or hygiene reasons, if such goods are offered for sale.
- Goods that become inseparably mixed with other items after delivery and other goods or services excluded from withdrawal by applicable law.
An exception to withdrawal does not remove mandatory remedies for goods that are defective, damaged, incorrect or not made in accordance with the confirmed order.
11 Defective or transit damaged goods
If visible damage is found at delivery, the Buyer should, where practicable, ask the carrier to record the damage and notify the Seller promptly with photographs. The absence of a carrier report or photographs does not automatically remove statutory rights. For defective goods, the Buyer may exercise the remedies available under Turkish Law No. 6502 and any other mandatory law that applies.
12 Cancellation and impossibility
Before dispatch, the Buyer may ask the Seller to cancel the order. The withdrawal exception may apply once production of a personalised item has started. If supply or delivery becomes impossible, the Seller informs the Buyer in writing or on a durable medium within three days after learning of the impossibility and refunds all payments, including delivery charges, no later than 14 days after that notice.
13 Complaints and dispute resolution
Requests and complaints may be sent to info@seahorsebackgammon.com or +90 549 591 35 45. The parties will first seek a direct resolution. Consumers may apply to the competent Turkish consumer arbitration committee or, after mandatory mediation where applicable, to the consumer court, subject to the current monetary and jurisdictional rules. Mandatory consumer law remains unaffected.
14 Effect and language
By placing an order with an obligation to pay, the Buyer confirms having read and accepted this agreement and the pre-contract information. Electronic records, order confirmation and payment records may be used as lawful evidence. This English version is provided for information. To the extent permitted by mandatory law, the Turkish agreement prevails if the versions conflict.
Annex Sample withdrawal notice
To Seahorse Backgammon, Arap Cami Mahallesi, Kürekçiler Kapısı Sokak, Kurşunlu Han No. 47, Unit 25, Beyoğlu, Istanbul, Türkiye.
I notify you that I withdraw from the distance sales agreement relating to the following product or products. The notice should include the order number, order date, delivery date, product name, full name, address, date and signature where submitted on paper.
