This policy applies to order preparation, delivery, cancellation, statutory withdrawal returns and defective-product claims for Seahorse Backgammon orders.
Effective date 21 October 2026
1 Contact and return address
| Item |
Details |
| Seller |
Cem Gürer |
| Brand |
Seahorse Backgammon |
| Tax office |
Beyoğlu |
| Registered address |
Arap Cami Mahallesi, Kürekçiler Kapısı Sokak, Kurşunlu Han No. 47, Unit 25, Beyoğlu, Istanbul, Türkiye |
| Telephone |
+90 549 591 35 45 |
| Email |
info@seahorsebackgammon.com |
| Website |
https://seahorsebackgammon.com |
2 Order preparation
Standard products in stock are normally inspected, hand polished, placed in protective packaging and prepared for dispatch within 1 to 3 business days. Business days exclude weekends and public holidays in Türkiye.
Products with name engraving, a monogram, checker-rim personalisation, a bespoke colour or an order-specific material choice require additional preparation. The applicable production period is stated on the product page, at checkout or in the order confirmation.
3 Estimated delivery times
| Shipment |
Estimate |
Notes |
| Within Türkiye |
2 to 5 business days after dispatch |
May vary with the address, holidays, weather and carrier operations. |
| International |
Estimate shown during ordering |
Depends on the destination, carrier and customs procedures. |
| Personalised |
Stated in the order confirmation |
Production time is added before transit time. |
For standard goods, the statutory delivery period will not exceed 30 days after the Seller receives the order, subject to legal exceptions. A tracking number is sent by email or through the contact channel used for the order after dispatch.
4 International shipping and customs
International orders may be shipped through FedEx, DHL, UPS or another suitable carrier. Unless checkout expressly states that they are included, import tax, customs duty and public charges imposed in the destination country are payable by the customer. Customs inspection may extend the estimated delivery time.
5 Receipt and transit damage
Check the outer packaging at delivery. If it is visibly crushed, torn or wet, ask the carrier to record the damage where practicable and take photographs of the package and product. Notify info@seahorsebackgammon.com promptly and include the order number. The absence of a carrier report or photographs does not automatically remove statutory rights.
6 Order cancellation
A cancellation request may be sent to info@seahorsebackgammon.com before dispatch. If a standard product has not been handed to the carrier, the cancellation and refund will be processed. A personalised order may not be cancellable once production has started because it falls within the statutory withdrawal exception. The customer will be informed based on the confirmed specification and production stage.
7 Withdrawal and return of standard products
- Within 14 days after delivery, email info@seahorsebackgammon.com with the order number and the product to be returned.
- Use the designated return carrier and instructions provided by the Seller. No return shipping charge is imposed for a statutory withdrawal return sent through that carrier.
- Hand the product to the return carrier within 14 days after sending the withdrawal notice.
- Pack the product safely with its box, accessories, certificates, promotional items and invoice or order document.
- After receipt, the product and order information are checked and the statutory return process is completed.
If the product was handled beyond what is necessary to establish its nature and characteristics, any resulting loss in value may be deducted to the extent permitted by law.
8 Personalised products
Checkers engraved with a name or monogram, customised checker rims, personalised cases or bags, and customer-specific colour or material combinations are made to the customer’s requirements. The statutory right of withdrawal does not apply to these goods. Mandatory remedies remain available if the product is defective, damaged, incorrect or inconsistent with the approved personalisation.
9 Refunds
For a valid withdrawal or accepted cancellation, the refund is made in a manner compatible with the original payment method and without an additional charge. For a statutory withdrawal, the refund period begins when the goods are handed to the designated return carrier, or when the Seller receives the goods if a different carrier is used. The bank or payment institution may require additional time to post the refund to the card or account.
10 Defective goods
For defective goods, the customer may use the statutory remedies under Turkish Law No. 6502 and any other mandatory law that applies. Expiry of the withdrawal period or the personalisation exception does not remove mandatory rights relating to defective goods.
11 Undeliverable shipments
If a shipment is returned because of an incomplete or incorrect address, the recipient’s absence, failure to complete customs requirements or refusal of delivery, the Seller contacts the customer. Subject to mandatory consumer law, redelivery or any refund calculation may take into account documented shipping or customs costs caused by the failed delivery.
12 Language
This English policy is provided for information. To the extent permitted by mandatory law, the Turkish policy prevails if the versions conflict.
